This one-day course teaches people in your organization how to think like an internal consultant and deliver value like the pros. Building rapport, listening, presenting expertise and recommendations, and receiving feedback is critical to consulting success. Do your employees often forget they need to seek out solutions and think ahead? Do they often fade back into their cubicles without facing the real issues? This training course provides practical answers and simple models that will guide your teams to always think like consultants who need to bring value wherever they can. We will cover Building Rapport, Listening Techniques, Presenting Options, Delivering Value, and Receiving Feedback in this highly interactive and demanding class.