Welcome to My Blog
Like Gnats Against a Screen Door
Among other businesses, I own a retail store in Los Angeles. Though I’m thrilled to have lines of customers at our checkout counter ever day, it amazes me when our front desk people, who are supposed to greet people and help them purchase our services and products, continue to have personal conversations with each other […]
Tend Your Garden First
Sometimes the best answer is not improving the existing service or product, but chucking it for something new.
Great Product Owners Aren’t Visionaries
This week I’ve been thinking about the projects I’ve worked on that were successful--as well as those that weren’t--hoping to focus the coming year on the former. Not surprisingly, the past winners weren’t led by committees.
The Cut Line
How much should the team commit to?
Catch Someone
