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Tags: customer service, user research

Like Gnats Against a Screen Door

Among other businesses, I own a retail store in Los Angeles. Though I’m thrilled to have lines of customers at our checkout counter ever day, it amazes me when our front desk people, who are supposed to greet people and help them purchase our services and products, continue...

Standup: Focus on the Stories

I’m not a big fan of the typical round-robin agenda for standups: What I worked on yesterday, what I’m working on today, and blockers. I find that format often encourages folks to sing for their supper, to develop an on-the-spot narrative of what they’ve been up to and why ...

Grooming Sessions

Grooming sessions are a whole lot more effective when the Product Owner kicks the meeting off with a short presentation that shows what the results are of the last release, what the team needs to accomplish in the upcoming quarter, and what are the 3-4 priorities that need to be ...

Local Search

Sep 09, 2013 by Barc Category: Blog, Uncategorized 0 comments

Still feels like local search is as dis-aggregated as web search was in the early 90s. The fact I can easily find out what online stores sells a specific hammer (and for how much) but can’t search for which bakeries on my street sell cinnamon buns is weird. Seems like a business ready for innovation. […]

Agile Estimation

Aug 30, 2013 by Barc Category: Blog, Uncategorized 0 comments

http://www.infoq.com/articles/agile-estimation-techniques The above article is a good overview of the Agile Estimation process. I would disagree on one important point, however. And it’s a point most agilists would disagree with me on: I believe the ‘planning poker’ approach to estimating works best in the early inception phases of a project, and again for release planning. […]

Easy 3-Page Scope Roadmap

Aug 27, 2013 by Barc Category: Blog, Uncategorized 0 comments

Here’s one simple way of showing a scope or product roadmap to your partners and clients. I’ve found partners can absorb it quickly, get excited about it, and understand the hard work that’ll need to happen first before it can be fully realized. Thanks to Lu Lacourte and the team at Cibo to introducing me to this useful […]

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