Fixing a Sore Thumb

Interview Tip #598: It’s not a great idea to tell your interviewer all that’s bad about their company’s mobile app, web site, customer experience, or customer service (though you think it’ll make you look smart and on it). Nine times out of ten, your interviewer will be w...

Inside the Bubble

We’re all pretty much living in ‘The Bubble.’ Like the recent SNL skit called it, we’ve designed “a planned community of like-minded free thinkers, and no one else” for ourselves. We hang out with friends who agree with us (the definition of a friend), block cranky co...

My Desert Island Consulting Tools

If I was stranded on a desert Island with a client, and my client was open to passing the time with a little problem solving, I’m pretty sure we could make a lot of progress with only three tools. And, though I’m a technology consultant, the three tools I’d pick...